You must be over 18 years of age at the time of booking.

We can accept bookings via phone, fax, email and post. Any booking will be subject to these terms and conditions and will need to be signed to that affect.

Payments for any excursions / day trips need to made in full at the time of booking by card, cash, cheque or BACS. There is a 2% charge on all card transactions, up to a maximum £50 charge.

For our Tours and any trips incorporating overnight accommodation we ask for a £50pp deposit at the time of booking with the full balance due 6 weeks prior to travel. Any bookings made within 6 weeks of travel will therefore require full payment at the time of booking.

Your ‘Confirmation Of Booking’ will detail what your payment includes and any applicable extra charges to expect on your day/s of travel e.g. on a tour where admission fees or drinks are not included. Any queries / complaints related to this MUST be highlighted to our office BEFORE you travel. Our drivers will have no authority to amend your booking status.

Any amendments to your booking must be placed in writing outside 6 weeks of your tour / holiday and we cannot guarantee all your changes such as date / destination changes. You may still request amendments within this period until 30 days prior to travel but there may be reasonable surcharges applied, especially where 3^rd party fares are non refundable such as hotels / ferry companies etc.

We reserve the right to cancel any day trip/excursion at short notice due to circumstances beyond control. Should this occur, you will be issued with a full refund.

For all of our tours and excursions we will require a minimum number of passengers to run the trip. Your ‘Confirmation Of Booking’ will detail the period of notice you will be given should any trip need to be cancelled due to poor demand. In any situation where we should need to cancel you will be given a full refund.

We will supply a suitable size coach available to cope with the demand received for each booking and you will be allocated the number of seats booked. However, in cases where the coach is at full capacity you may not be seated together as the seating is obviously on a first come first served basis.

We will endeavour to supply all components of our excursion or tour for you, but certain situations such as traffic and customer punctuality may delay or alter your booked itinerary.

We will supply a ‘Confirmation Of Booking’ to you which will detail your scheduled itinerary. (This may be subject to change due to 3^rd parties, weather etc). Each confirmation will also detail exactly what is included within each package.

We are part of BAWTA, which is a repatriation scheme. This means we will hold your payments in a trust account until the completion of your tour or holiday in case of liquidation or bankruptcy whilst away, so as you are entitled to a safe means of return to home and refunds etc. This does not apply to day excursions and we would always advise you to take out your own travel insurance.

Should you need to cancel a day excursion a 100% cancellation charge would apply in all cases where a third party such as a theatre or ferry company dictates the terms applies, hence the need for full payment at the time of booking.

For our tours and holidays the following cancellation fees apply.

0-14 days 100%

15-21 days 75%

22-31 days 50%

31-45 days 25%

46 days + Full Refund.

There may be situations where this differs from booking to booking subject to the third party components involved in making up the holiday package. This will always be advised where possible in your Confirmation Of Booking.

Under no circumstances will we allow alcohol or hot takeaway food on board any of our vehicles. Subject to prior management approval we may allow soft drinks and light snakcs to be consumed. However, a charge may be levied for any unneccessary litter or soiling.

In any situation where people are sick on board the coach due to alcohol a charge of £50 per incident will be levied to compensate for cleaning and extra man hours.

Any other form of damage or breakages will be dealt with as criminal damage and reported to the police without delay.

Should you wish to provide feedback regarding any part of your booking with Spot Hire Travel, please do so in writing within 14 days after your trip.

In the rare situation where you feel a complaint is warranted please put your concerns in writing within 14 days after your trip for our full investigation.

We at Spot Hire Travel pride our untainted establishment and longevity on our customer care and individual service standards. You may therefore be provided with a customer feedback form to complete before your return. Should you have any concerns whilst travelling with Spot Hire Travel, please speak to your driver or tour manager who will be happy to help, or in more extreme circumstances contact our office for further assistance.